In case you have an issue that you attempted and failed to resolve, and it has been made clear by a Bright Data representative that the problem does not originate in Bright Data, you may ask your account manager for a Developer Review.
A Developer Review is a process in which one of Bright Data's developers investigates and resolves the issue at hand for you, the customer.
This service is provided in selected cases according to Bright Data's consideration, and costs $1,000 USD.
- Bright Data is not obligating itself to provide a Developer Review, and may refuse to provide the service in some cases
- In case it is found during the Developer Review that the issue at hand did originate in Bright Data, you will not be charged for the service