Why am I getting an 'error' message when I setup the extension?

Support Account
Support Account
  • Updated

There are few possible reasons for proxy error when setting up the extension:

  • A zone was not selected. Make sure that the form is filled correctly.
  • Your account is 'disabled'. You can easily check this on your Dashboard.
  • You have a negative balance. Check this in your Billing section.
  • Bright Data network status issues. You can check the network live status here.
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