When “reporting an issue” about the Data Collector, what information should I include in my report?

Support Account
Support Account
  • Updated

Please provide the following information when reporting an issue:

  • Select the type of problem you're facing (for example: getting the wrong results/missing data points/the results never loaded/delivery issue/ UI issue/collector is slow/IDE issue/other)
  • Please describe in detail the problem that you are facing
  • You may upload a file that describes the problem

After reporting an issue, we'll automatically open a ticket that will be promptly handled by our R&D Department.

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