FULL SLA | ||
Type | Examples | ETA |
General Support Questions | Up to 1 business hour | |
Infrastructure |
|
Up to 1 business day |
Data Collection |
|
Up to 1 business days |
|
Up to 3 business days | |
Blocking issue | Up to 20 business days | |
Platform usability |
|
Up to 10 business days |