SLA - incident plan Full SLA

FULL SLA
Type	Examples	ETA
General Support Questions		Up to 1 business hour
Infrastructure	Service offline Unable to initiate collection Delivery failure	Up to 1 business day
Data Collection	Parsing issues Incomplete discovery Collection is slow Incompatible schema	Up to 1 business days
Data Collection	Extensive change in the website layout	Up to 3 business days
Blocking issue		Up to 20 business days
Platform usability	IDE UI API	Up to 10 business days

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