FULL SLA |
|||
Type | Examples | Time till response | ETA to resolution |
General Support Questions | 1 business hours | up to 1 business hours | |
Infrastructure |
|
1 business hours | up to 3 business hours |
Data Collection |
|
2 business hours | up to 1 business day |
Blocking issue | 5 business hours | up to 10 business days | |
Platform usability | IDE, UI ,API bugs/improvements | 1 business days | up to 10 business days |
Feature requests | 1 business days | up to 20 business days pending approval |