| Self Serve | ||||
| Type | Examples | Time till response | ETA | Remarks |
| General Support Questions | 1 business hours | up to 1 business day | T1 online support | |
| Infrastructure |
|
1 business hours | up to 3 business hours | |
|
Data Collection |
|
2 business hours | NA | Self serve |
| Blocking issue | 1d | N/a | ||
| Platform usability | IDE, UI ,API bugs/improvements | 1 business days | Pending approval no ETA commitment | |
| Feature requests | 1 business days | Pending approval no ETA commitment | ||
Categories
Categories
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