Report an issue

Hyun Kim
Hyun Kim
  • Updated

You can use this form to communicate any issues you have with the platform, the collector, or the dataset results.

 

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1. Select a type of the issue:

  • Collector maintainer

    * Note : This option is only available for managed collectors. Select a type under collector maintainer to report an issue or address new collection requirement directly to your collector maintainer

    • Parsing issues : The dataset results are incorrect
    • Incomplete delivery : The collector returns smaller dataset than expected or lots of errors.
  • Support team
    • Delivery issue : Something went wrong during the delivery (e.g. result file was not delivered to my bucket)
    • Collector is slow : The collector is collecting results slowly or stuck
  • Internal issues
    • Product question : General questions regarding using Data Collector product
    • UI issue : UI does not operate correctly

2. Select the job ID

3. (Parsing issues) Use the “bug” red icon to indicate where the incorrect results are

4. (Parsing issues) Enter the results you expect to receive

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5. Write a description of what went wrong and the URL where the data is collected

6. If needed, attach an image to support your report

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