Account Settings & Security

• Bright Data's Site Health Monitor

   Overview Bright Data's site health monitor is a system designed to ensure that usage of our products does not cause or contribute to performance issues or the overloading of our customers' target sites.    Maintaining a healthy ec...

• About Bright Data's API token and its usage

  What is Bright Data's API token? Bright Data's API Token is a secure method to replace your credentials (i.e. email address and password) when sending requests to Bright Data via API. How to use Bright Data's API token? You can exp...

• I'm not being blocked by my target websites. Why should I still use Bright Data?

  Your block rate is not a reliable indicator of accessibility and accuracy of information. There are commercially available tools that help retailers and brands figure out that automated systems are attempting to access their site. ...

• How does Bright Data differ from TOR?

  Compared with TOR, Bright Data has a different model of service: While TOR has around 20K IPs, which are all marked and identified, Bright Data's peer to peer (P2P) network has over 72 million residential IPs that are not identifie...

• What is IP allocation?

  IP allocation is the act of allocating IPs of some kind to one of your Zones.For example when creating a new data-center Zone and choosing 100 as the number of IPs you want, you are actually asking to allocate 100 datacenter IPs to...

• What is the waterfall?

  The Bright Data Waterfall is a method designed to make successful requests by automatically passing them from the data-center network to the residential network and then to the mobile network. It improves the success rate while low...

• Is communication between relays encrypted?

  Yes. For super proxy requests, you can use either HTTP or HTTPS. The communication protocol is encrypted by using a proprietary algorithm.

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• How can I gets alerts for events using webhook/emails?

  Bright data Notification center allows you to connect specific webhook to different status codes and events in Bright Data.You can set alerts for the following topics:- Billing -> account suspension, low balance, auto recharged fai...

• How to set up SSO with Okta in Bright Data?

  Requirements- An Okta organization account with admin permission- A Bright Data account with admin permission   Steps:1. On your Okta admin dashboard, choose 'Applications > Applications' https://[your_domain]-admin.okta.com/admin/...

• Using Google Authenticator mobile app for 2FA

  Our account backend supports the use of the Google Two-Factor Authentication mobile app. Scroll down in your account settings for download and usage instructions

• How can I activate my account?

  In case your account is suspended, you can activate your account from the control panelSetting pageIn case you are not able to activate your account, you should first check your Billing pageAnd add funds if the account balance is t...

• I signed up but I have not received an email confirmation from Bright Data. What should I do?

  Check your spam folder. If it's not there, try to resend the mail and wait a few minutes before rechecking.If none of the above has helped, contact sales@brightdata.com and we will get back to you as soon as possible.

• How can I setup a production account?

  Choose between our plans. After you have chosen a plan, send an email to sales@brightdata.com with the plan you have chosen and we will get back to you as soon as possible.

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• How can I prevent IP's from been blacklist by Bright Data?

  The blacklist security enhancement is mandatory to every Bright Data account, and exist to keep the network protected from malicious activities and secure your account from excess charges.In case your zone whitelist IPs permission ...

• How to Whitelist IPs?

  To prevent auto-blacklisting for a new IP, you must add the IP address of every machine that will use Bright Data to the whitelist of every Zone that the IP will use. How can I whitelist IPs inside the Bright Data control panel? E...

• When IP is added to the blacklist?

  Bright Data runs scripts that check your account for unusual behavior which can be related to malicious activity. If Bright Data identify irregular activity, the IP will be added to the blacklist. In order to avoid blacklist of you...

• What will be the response when IP is added to blacklist?

  Whenever IP is added to the blacklist, BrightData reply with 401 error and message in the header of the response. The below show response when using the IP: 2.55.40.11 HTTP/1.1 401 Auth Failed ip_blacklisted: 2.55.40.11, check brig...

• How can I remove IPs from blacklist?

  If you have not enabled a whitelist of usable IPs in a zone we will no longer allow any requests from suspicious IPs. Instead, any suspicious IPs will be added automatically to your IP blacklist. Delete IP from blacklist from Brig...

• Security Overview

  Every company, organization, research institute or public body needs data. More specifically, they need direct access to the largest database in the world - the World Wide Web. For this reason. we have established Bright Data`s onl...

• What is Bright Data platform

  The Bright Data Network provides you with the exact data you need to make the difference to your business, project research, or initiative. it does so by providing direct and easy access for both individual users and businesses. In...

• How does it work?

  A virtual ISP gathers millions of physical IPs from thousands of ISP providers worldwide and forms them into a single virtual ISP network. Some of these IPs are regular data center IPs while others are home user IPs – or what we ca...

• How does Bright Data ensure network security?

  Most of the traffic that goes through both a regular ISP and a virtual ISP is encrypted with an SSL tunnel so its content is not visible to the ISP. Due to this the methods to secure the network and prevent illegal activities avail...

• Does a user with "Bright Data" App installed breach the AUP for their ISP?

  Absolutely NOT.Bright Data does a much stricter compliance on its customers than a regular ISP so the likelihood of abuse through its network is much smaller.However it's actually not relevant because the AUP of the user`s ISP is b...

• Are Bright Data Apps exposed to the user's private network traffic?

  NoBright Data Apps are not exposed to the users` private network traffic, don't gather it, log it, or send it anywhere. We are not interested in it, it's not our business and this was always the case.In mobile operating systems Bri...

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• When should you suspend your Bright Data account?

  If you know that you will not be needing your account or you are in between projects, it's a good idea to suspend the account. Suspending the account will stop monthly charges 24h after all zones are suspended. Please note that sus...

• How do I suspend my Bright Data account?

  To suspend your account temporarily or permanently, click Settings > Account Settings on the sidebar and then at the top right corner of the page click the "Suspend account" button.

• Can I suspend/activate my account via API call?

  To suspend and reactivate your account by using API calls use one of the following commands:Suspend account curl -X PUT "https://api.brightdata.com/set_status?customer=YOUR_CUSTOMER_ID&status=suspend_manual" -u "username:password" ...

• If I suspend my account will I keep the IPs allocated to me?

  No. If you choose to suspend your account, the IPs currently allocated to you will not be saved.

• Are Bright Data users under Log4J risk?

  No - Bright Data is not using the Log4J library, and our users are not at risk of being exposed to the Log4J vulnerability.

• Does your company perform a Business Impact Analysis (BIA)? If so, how often is it updated?

  Yes, it is updated annualy.

• Do employees and contractors sign non-disclosure and confidentiality contracts?

  Yes, all employees and contractors sign non-disclosure and confidentiality contracts.

• Do you undergo periodic penetration testing or any other security audit?

  Yes, we do a full yearly audit and penetration tests.

• How does Bright Data handle our private data?

  Find out what types of info Bright Data collects, how it's being used and other aspects of the way Bright Data handles your data in the privacy policy page.

• Privacy Regulations

  Bright Data is fully committed to complying with all relevant data protection legal requirements, including the new EU data protection regulatory framework - the General Data Protection Regulation ("GDPR") and the California Consum...

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• Do we provide VPN access to media streaming services?

  No.Bright Data’s mission is to allow business customers to collect publicly available data, in order to make the right business decisions. Accessing media streaming services through our network of residential proxies is not part of...

• Clarification for forbidden activities while using Bright Data

  Bright Data does not allow using its products and systems to render any network resource unavailable to its intended users, including, without limitation, via "Denial-of-Service (DoS)" or "Distributed Denial-of-Service (DDoS)" attack

• Does your organization have an acceptable use policy (or similar) that is communicated to employees?

  Yes. All of Bright Data's Personnel are strictly prohibited from improperly offering, giving, requesting, or accepting, whether directly or indirectly, of any advantage (not necessarily financial) to influence a business outcome im...

• What is reselling and is it allowed with Bright Data?

  Reselling means providing Bright Data services or products as a paid solution to a third party which is not a Bright Data customer.Bright Data does not offer nor allow any form of reselling for any of its products or services. Any ...

• Is crawling a particular site legal?

  The use of a crawler to extract data from a website may be done legally in relevant business relations. Under certain circumstances and in some specific jurisdictions, crawling may be in conflict with applicable regulation or in vi...

• Is crawling an acceptable use case?

  We allow you to use our service, provided you are using it for legal and legitimate uses and in compliance with our license agreement. It is up to you to make sure that the way you use the service complies with the laws applicable ...

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