Troubleshooting

How to resolve "Auth Failed (code: ip_forbidden)"

The Auth failed (also appears as 407 status code) within the "ip_forbidden" text message can happen when your proxy zone is configured with Whitelist IPs permission, and the machine IP (crawler) is not part of that list.In order to...

Why Am I getting '400 Proxy Error: ip_requested_not_allocated_by_customer' ?

When Using the Data center/ISP or Gips products, the error code 400 can appear in case the IPs under your zone has been refreshed, removed, or simply changed due to system updatesWhenever this error appear, you should go to your Br...

What is "x-luminati-ip: superproxy bypass"

Whenever targeting a domain that is not allowed or not in use with the right product, the Bright data "Network policy" monitoring system will either block the request or route it from the super proxy server. When routing from the s...

I need help with solving a technical issue

In case you have an issue that you attempted and failed to resolve, and it has been made clear by a Bright Data representative that the problem does not originate in Bright Data, you may ask your account manager for a Developer Rev...

Getting blocked and not sure why?

In order to understand if the block is generated by the target website or by your code, you should run the following command in the terminal/CMD/git bash etc. curl --proxy zproxy.lum-superproxy.io:22225 --proxy-user USERNAME:PASSWO...

How do I handle a 407 error message (Proxy authentication required)?

Encountering a 407 error message means that the client must first authenticate itself with the proxy. Resolving this issue requires adding the requested IPs, which are now refused connection, to the whitelist. For details, see Conf...

What information should I send to Bright Data when I report an issue?

To report an issue, provide us with: Code snippets The platform you are using Your programming language Logs and HTTP dumps if available (we request that you remove your trade secrets, including URLs and any other internal informa...

How do I reset my account password?

You can reset your account password on the password recovery page.Note that this link will also appear after an unsuccessful login attempt.

What is IP leak and how to solve it?

IP leak means your real IP is being revealed by the target site even though you are using proxy to mask your request.Various 3rd party programs cause your actual IP to be leaked when using Bright Data through a browser: WebRTC Fla...

Support availability and response time

The support team is available Sunday - Friday between 07:00 - 00:00 UTC. While the support team is not available, the Bright Data deploy team will be monitoring the network and will give first response and solve urgent issues

Who answers my support requests?

An organic team that's comprised of our actual developers who build Bright Data's products, and business managers who master the ins and outs of our service.