Troubleshooting

I updated input/output schema of my managed collector. Can I use it while BrightData updates my collector?

When input/output schema is updated, the collector needs to be updated to match new schema. If the collector is in work and not updated yet, you'll see 'Incompatible input/output schema' error. UI :   Via API :  {"error":{"code":"...

If I face an issue with a Data Collector, what should I do?

Select “Report an issue” from the Bright Data Control Panel. Once you report your issue, an automatic ticket will be assigned to one of our 14 developers that monitor all tickets on a dailybasis. Make sure to provide details of wha...

When “reporting an issue” about the Data Collector, what information should I include in my report?

Please provide the following information when reporting an issue: Select the type of problem you're facing (for example: getting the wrong results/missing data points/the results never loaded/delivery issue/ UI issue/collector is ...